FAQs

Frequently Asked Questions

How do I place an order?

You can place an order on our website at https://allurebeauty.pk. Or we can place an order for you if you call us at 0300-0725776. You can also message us on Facebook, Instagram, and Whatsapp. You would have to share your Name, Email, Mobile Number, and Address.

Do you have Authentic products?

We guarantee 100% Authenticity of our products. Our products are sourced either from the principal companies or the authorized distributors/suppliers of the brands

 

What is BaadMay?

You may pay for anything using the straightforward payment platform BaadMay over the course of three months. You make a purchase and continue to pay later. You may streamline your shopping trips by using BaadMay to purchase all of your necessities. We host all of the top Pakistani brands.

 

How do I pay with BaadMay?

Online If you already have a BaadMay account, download the app to your device and log in. If BaadMay is new to you: Add your phone number, then check it your whole name and CNIC Configure and verify your T-pin. Add your debit or credit card to BaadMay. When checking out on our partner store sites, choose BaadMay as your preferred payment method or use the in-app browser to browse our partner brands. Look over your payment. The first installment is immediately paid, the remaining ones are set to auto-pay, and you are ready to begin! Shop with BaadMay in the future!.

 

 

What is the expected delivery time for Express Delivery?

 

If you opt for express delivery and place your order after 4 PM, your order will typically be delivered on the next day. This cutoff time is in place to ensure that orders received after 4 PM are processed and delivered the following business day. Express delivery typically occurs between 7:00 PM and 11:00 PM. This means that when you choose express delivery for your order, you can expect it to be delivered within this specific time frame. Delivery hours may vary depending on the location.

 

 

Do you offer Express Deliveries on Sundays?

 

Express delivery is typically not available on Sundays. We do not operate or offer delivery services on Sundays.

 

 

Is advance payment necessary?

 

Yes, for orders totaling 20,000 or more, we require advance payment. This policy helps us ensure the efficient processing and fulfillment of large orders. You will be provided with the necessary payment details and instructions when placing such an order.

 

 

Order Cancellation Policy?

 

Allure Beauty reserves the right to cancel your order without prior notification in the event of any technical issue. This includes, but is not limited to, errors in pricing, availability, or system malfunctions.

 

 

Do I need to sign in to place an order?

 

You can create an account or order from Guest Checkout. We would however encourage you to create an account so that you can avail all the offers we have exclusively for our online audience.

 

How do I confirm my COD order?

You can message us on Facebook, Instagram, or Whatsapp or call us at 0300-0725776 to confirm your order. Alternatively, you could wait for us to call you, we call thrice before cancelling a customer-placed order.

 

How do I track my order?

Once a tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using our logistic partner's website.

You can track your order through this link Track.

 

Where is your store located?

Our store is located at Debenhams, Dolmen Mall, Clifton, Karachi, 75600, PAKISTAN.

 

What payment options are available?

You can transfer money to us through Direct Deposit, we also have Credit Card, Debit Card available. And we also offer Cash on Delivery services (COD).

 

Where can I complain if I have an issue with my order?

You can message us on Facebook, Instagram, Whatsapp , or call us at 0300-0725776.

 

What is your Exchange policy?

After the order has been delivered, the customer has the right to exchange the product within 3 days of receiving the product provided that it has not been used and the packaging has not been opened/damaged. He/She has to pay the shipping charges as well.

What is your Return policy?

The product must be in its original, sealed condition, and it should not have been used. Instead of providing a monetary refund, the policy offers a voucher. This voucher will be equivalent in value to the purchase price of the returned product. The voucher can be used for a future purchase, allowing you to deduct the voucher's value from the total cost of your next shopping transaction.