FAQs

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to customersupport@allurebeauty.pk

All

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Q: “How do I place an order?”

You can place an order on our website at allurebeauty.pk. Or we can place an order for you if you call us at 0300-0725776. You can also message us on Facebook, Instagram, and Whatsapp. You would have to share your Name, Email, Mobile Number, and Address.

Q: “Do you have Authentic products?”

We guarantee 100% Authenticity of our products. Our products are sourced either from the principal companies or the authorized distributors/suppliers of the brands

Q: “Do I need to sign in to place an order?”

You can create an account or order from Guest Checkout. We would however encourage you to create an account so that you can avail all the offers we have exclusively for our online audience.

Q: “How do I confirm my COD order?”

You can message us on Facebook, Instagram, or Whatsapp or call us at 0300-0725776 to confirm your order. Alternatively, you could wait for us to call you, we call thrice before cancelling a customer-placed order.

Q: “How do I track my order?”

Once a tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using our logistic partner's website.

You can track your order through this link Track.

Q: “Where is your store located?”

Our store is located at Debenhams, Dolmen Mall, Clifton, Karachi, 75600, PAKISTAN.

Q: “What I have to do when I need your support?“

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Q: “What payment options are available?“

You can transfer money to us through Direct Deposit, we also have Credit Card, Debit Card available. And we also offer Cash on Delivery services (COD).

Q: “Where can I complain if I have an issue with my order?“

You can message us on Facebook, Instagram, Whatsapp , or call us at 0300-0725776.

Q: “What is your Exchange policy?“

After the order has been delivered, the customer has the right to exchange the product within 3 days of receiving the product provided that it has not been used and the packaging has not been opened/damaged. He/She has to pay the shipping charges as well.

Q: “What is your Return policy?”

Products can be returned within 3 days of receiving, Provided it isn’t used.

Unable to find satisfactory answers ? Contact Support