Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to firstname.lastname@example.org
- Pre Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you as soon as possible
Pre Sale Questions
You can place an order on our website at allurebeauty.pk, or calls us for any query.
Right after placing an order, you will receive an automated call.
Once a tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using our logistic partner's website. You can track your order through the provided link Track
Our store is located at Dolmen Mall, Clifton, Karachi, 75600, PAKISTAN. Plot 03 Tipu Sultan Rd, Karachi Memon Co-operative Housing Society Karachi Memon Society PECHS, Karachi, Karachi City, Sindh 75300, Pakistan 4 Jinnah Avenue, F 8/4 F-8, Islamabad, Islamabad Capital Territory 44220, Pakistan
You can contact us on WhatsApp or call at 0300-0725776
You can transfer money to us through Direct Deposit, we also have Credit Card, Debit Card available. And we also offer Cash on Delivery services (COD). You can pay us through BaadMay as well.
You may pay for anything using the straightforward payment platform BaadMay over the course of three months. You make a purchase and continue to pay later. You may streamline your shopping trips by using BaadMay to purchase all of your necessities. We host all of the top Pakistani brands.
Online If you already have a BaadMay account, download the app to your device and log in. If BaadMay is new to you: Add your phone number, then check it your whole name and CNIC Configure and verify your T-pin. Add your debit or credit card to BaadMay. When checking out on our partner store sites, choose BaadMay as your preferred payment method or use the in-app browser to browse our partner brands. Look over your payment. The first installment is immediately paid, the remaining ones are set to auto-pay, and you are ready to begin! Shop with BaadMay in the future!
If you opt for express delivery and place your order after 4 PM, your order will typically be delivered on the next day. This cutoff time is in place to ensure that orders received after 4 PM are processed and delivered the following business day. Express delivery typically occurs between 7:00 PM and 11:00 PM. This means that when you choose express delivery for your order, you can expect it to be delivered within this specific time frame. Delivery hours may vary depending on the location.
Express delivery is typically not available on Sundays. We do not operate or offer delivery services on Sundays.
Online queries or requests will only be entertained through our official online portals. To submit your query or request, please visit our website and use the designated forms or contact options provided. Please refrain from submitting queries through other means, as they may not be processed.
Yes, for orders totaling 20,000 or more, we require advance payment. This policy helps us ensure the efficient processing and fulfillment of large orders. You will be provided with the necessary payment details and instructions when placing such an order.
If you are placing an order online and wish to pick it up from one of our physical store locations, please make sure to inform our customer support team before completing your order. You can do so by reaching out to our customer support through the provided contact channels
We guarantee 100% Authenticity of our products. Our products are sourced either from the principal companies or the authorized distributors/suppliers of the brands
On every Rs 100 spent you get 1 reward point, make sure you are sign in to redeem the reward point. *Online only*